Last Updated: May 19, 2026

These Terms and Conditions (“Terms”) govern the access and use of the Dental Patient Management Software (“Software”) developed and operated by Smilenta.

By accessing, installing, or using the Software, you (“User”, “you”, or “Clinic”) agree to comply with and be bound by these Terms. If you do not agree to these Terms, you must not use the Software.

1. Definitions

• Software: The Dental Patient Management Software, including its mobile, web, and desktop versions, updates, and related services.
• User/Clinic: Any dentist, dental clinic, practitioner, or authorized staff using the Software.
• Patient Data: Any personal, medical, or clinical information relating to patients that is entered, uploaded, or stored in the Software.
• Subscription Plan: The pricing and access package chosen by the User for Software use.
• Sensitive Personal Data: As defined under Rule 3 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“IT Rules, 2011”).

2. License and Access

• The Company grants the User a limited, non-exclusive, non-transferable, revocable license to use the Software solely for professional dental practice management.
• The Software is licensed, not sold.
• Users shall not copy, modify, decompile, reverse-engineer, or distribute any part of the Software.

3. User Obligations

• The User shall ensure that all information entered into the Software is accurate, complete, and obtained lawfully.
• The User is responsible for maintaining confidentiality of login credentials and preventing unauthorized access.
• The User agrees not to use the Software for any unlawful, fraudulent, or unethical purpose.

4. Patient Data and Privacy

• All Patient Data remains the exclusive property and responsibility of the User.
• The Company acts only as a data processor and will handle data in accordance with:
  • The Information Technology Act, 2000
  • The IT Rules, 2011
  • The Digital Personal Data Protection Act, 2023 (DPDPA 2023)
• The Company shall not access, share, or disclose any Patient Data except:
  • With the User’s explicit consent, or
  • As required by applicable Indian law, regulation, or court order.

5. Data Collection and Security

• The Company collects minimal data necessary to operate and improve the Software.
• The Company follows reasonable security practices and procedures as per the IT Rules, 2011, including encryption, secure servers, and restricted access.
• In case of any data breach, the Company will notify the User as per applicable Indian data protection laws.

6. User Consent and Responsibilities

• The User is responsible for obtaining necessary patient consent for digital storage of their health data in compliance with the DPDPA 2023.
• The User must inform patients that their data may be processed electronically and stored on secure servers located within or outside India (if permitted by law).

7. Subscription, Fees, and Payments

• Access to the Software is provided under a subscription plan as selected by the User.
• Fees, billing frequency, and payment terms will be as per the plan agreed upon.
• Non-payment may result in suspension or termination of access.
• Fees are non-refundable except where required under Indian consumer protection laws.

8. Updates and Maintenance

• The Company may update, modify, or improve the Software periodically.
• The Company reserves the right to discontinue any feature or service with reasonable notice to Users.

9. Support Services

• The Company provides customer support via email, chat, or phone during business hours (IST).
• Response times and coverage depend on the User’s subscription tier.

10. Intellectual Property Rights

• All intellectual property rights in the Software, including trademarks, design, and source code, belong to the Company.
• Users retain ownership of their clinic data and Patient Data.

11. Limitation of Liability

• The Software is provided “as is” without warranties of any kind.
• The Company is not liable for:
  • Data loss due to user error, connectivity issues, or third-party service failures.
  • Indirect, incidental, or consequential damages (e.g., loss of revenue or goodwill).
• The Company’s total liability under these Terms shall not exceed the total subscription fee paid by the User in the preceding 12 months.

12. Termination

• Either party may terminate this Agreement with written notice.
• Upon termination, access to the Software will be revoked, and data may be deleted after 30 days unless retention is required by law.
• Users should export or back up their Patient Data before termination.

13. Compliance with Indian Laws

• The User agrees to comply with all applicable laws, including:
  • Information Technology Act, 2000
  • IT Rules, 2011
  • Digital Personal Data Protection Act, 2023
  • Telemedicine Practice Guidelines (India, 2020) if applicable.
• The Company provides tools to facilitate compliance but does not guarantee legal compliance on behalf of the User’s practice.

14. Governing Law and Jurisdiction

• These Terms shall be governed by and construed in accordance with the laws of India.
• Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts at Sangli city in the State of Maharashtra, India.

15. Amendments

• The Company reserves the right to modify these Terms from time to time.
• Continued use of the Software after any modification shall constitute acceptance of the revised Terms.

16. Contact Information

For questions, feedback, or complaints, please contact: